ACE aims to shorten claims processing times

Contact Jim

Smiley face
Contact Veterans' Corner
columnist Jim Vines at
jim.helpingveterans@gmail.com.

The Democrat welcomes comments. Inappropriate language or comments outside our standards will be removed. No guest or anonymous comments allowed.

February 10, 2013

ACE aims to shorten claims processing times

Anonymous Weatherford Democrat The Weatherford Democrat Sun Feb 10, 2013, 10:50 AM CST

By JIM VINES

A new initiative has been launched by the Department of Veterans Affairs, that will assist in helping with the requirement for an in-person medical examination for some veterans and shorten the time it takes to process veterans’ disability compensation claims.

The initiative is called Acceptable Clinical Evidence (ACE). This initiative was developed by both the Veterans Health Administration (VHA) and the Veterans Benefits Administration (VBA) in a joint effort to provide a more dedicated approach for disability examinations. Use of the ACE process opens the possibility of doing assessments without an in-person examination when there is sufficient information in the record.

Under ACE practices, a VA medical provider completes a Disability Benefits Questionnaire (DBQ) by reviewing existing medical evidence. This evidence can be supplemented with information obtained during a telephone interview with the veteran, alleviating the need for some veterans to report for an in-person examination. ACE is a process improvement that will help the VA to eliminate some of the claims backlog and provide more timely benefits to veterans, their families and survivors. Also, this saves the veteran the inconvenience and costs associated with attending medical examinations.

Once a VA medical provider determines the VA records already contain sufficient medical information to provide the needed documentation for disability rating purposes, the requirement for veterans to travel to a medical facility for an examination may be eliminated.

If the VA can complete a DBQ reviewing medical records already on file, it will use the ACE process. This would then expedite the determination of disability ratings, in turn eliminating the wait time to schedule and conduct an exam from the claims process. During a 15 month pilot test at one of the VA’s regional claims processing offices, 38 percent of claims submitted were eligible for ACE.

The ACE initiative is part of the VBA’s agency wide Transformation Plan, a 5 year, multifaceted organizational change, that is based on more than 40 personnel, process and technology initiatives designed to improve claims processing. The goal of the Transformation Plan is to eliminate the claims backlog and process claims within 125 days, with 98 percent accuracy in 2015. To learn more about VBA transformation initiatives and the ACE initiative, visit www.benefits.va.gov/transformation/.

Don’t forget your favorite valentine on Valentine’s Day, Feb. 14th.

Speak to you again next week.

Jim Vines is commander of AmVets Post 133.