Monarch Utilities holds water-assistance program registration

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Monarch Utilities Customer Care Specialist Sandra Landin registers Weatherford customers Beverly Houser and Kenneth Smith for assistance. Courtesy

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February 10, 2013

Monarch Utilities holds water-assistance program registration

Anonymous Weatherford Democrat The Weatherford Democrat Sun Feb 10, 2013, 03:44 AM CST

SUGAR LAND — Monarch Utilities, a subsidiary of SouthWest Water Company, held a daylong registration event on Jan. 29 in Weatherford for its Help2Others (H2O) water assistance program.

This utility-sponsored customer initiative offers monthly bill payment assistance to Monarch water customers whose combined household incomes do not exceed 125 percent of the current federal poverty guideline.

“Reaching out into the community to assist those suffering from financial hardships has become a cornerstone of the work that we do at Monarch Utilities,” said Janice Hayes, communications manager, SouthWest Water Company, Texas Utilities.

“The H2O Program is a tangible way that we can show our concern for our financially vulnerable customers and provide them meaningful help.”

Monarch customer Beverly Houser was one of the dozens who registered for the assistance during the event.

“I would like to thank Monarch Utilities from the bottom of my heart for this opportunity,” she said. “Each month when you have to make ends meet on very limited income, generosity such as this is a true blessing.”

H20 offers a recurring monthly pledge of $20 to its elderly, disabled or low-income customers meeting the program guidelines. Funded by Monarch Utilities, SouthWest Water Company and its employees, the program also offers one-time assistance during a twelve month period to customers experiencing temporary financial hardship, emergencies or catastrophic situations, regardless of the income level, meet their water related obligations.

To qualify for the H2O Program, an applicant must meet the following criteria:

• Must be a Monarch Utilities customer and a resident of Parker County.

• Combined household incomes must not exceed 125 percent of the federal poverty guideline.

• Water bills must be current in order to receive benefits from the H2O program.

• Applicants must provide income documentation for all household members ages 18 and older, a current photo ID, and their most recent Monarch water bill.

Monarch customers who were unable to attend the registration event, but would still like to apply for assistance may call Monarch Utilities at 866-654-7992 for more information.

Additional information may be found on the company website at www.swwc.com.